Terms and Conditions

Consultations

You are entitled to a 1 hour free consultation with Vesna Grasso or one of her qualified staff/stylists, at which time they will discuss with you in detail all the floral & decorative requirements for your wedding/function. This is an in depth consultation where all the items required for your wedding are discussed including colour scheme, flower types, availability, colour themes, styles, delivery, booking and payment, they will also provide you with their professional advice and opinions during this time. You are more than welcome to call or email at anytime with any changes or queries you may have. Any subsequent appointments will be charged at $100.00 per hour or part thereof.

After the initial consultation, we will prepare a detailed quotation as per the details discussed at the meeting, which will be emailed or faxed to you.

Booking

Once you have decided to proceed with the quotation, a non-refundable deposit of 20% of the total of the order is required in order to secure your booking. Note: no booking is confirmed until the payment has been received. You agree to all the items as listed on the quotation.

Cancellations

CANCELLATION OF THE WEDDING/FUNCTION DATE:

Should you need to cancel the date your booking, you will need to notify us in writing as soon as possible. We are happy to transfer your booking to another date, subject to availability, with a minimum of 2 months notice. Cancellations after that time i.e. within 2 months of the date of the wedding, will incur a 50% cancellation fee. Cancellations 2 weeks prior to the wedding are required to be paid in full by the due date. Should we not receive full payment by the due date, we will deem your order cancelled from your end. No flowers or any items listed on your order will be dispatched until full payment has cleared and been deposited to our nominated bank account. Payment terms are on your quotation and invoice.

CANCELLING PART OF YOUR ORDER:

Cancellations of part of your order 3 months or less prior to the date of the function will incur a 50% cancellation fee of the total value of the order including GST of the portion that has been cancelled. This amount is due to be paid two weeks prior to the date of the wedding, or at the time of cancellation.

POSTPONING THE WEDDING/FUNCTION DATE:

Should you need to change the date or postponed the date of the wedding; you will need to inform us in writing. Should the “new” date be available, we will confirm it with you in writing. Should the date not be available, you will forfeit your deposit.

SHOULD WE NEED TO CANCEL YOUR ORDER:

In the extreme and unlikely circumstance that we may need to cancel your booking, or are unable to fulfil your order due to illness, injury, accident or any other circumstance, and we are unable to find another suitable supplier, we will inform you in writing, and refund to you any amounts you have paid to us.

Confirmation

All orders must be confirmed 2 weeks prior to the date of the wedding. We do not take any responsibility for any errors or omissions once the order has been confirmed.

Samples of fresh flowers

We are happy to provide samples of flower types and colours, if necessary, at a fee which is to be confirmed at the time of the request. This fee along with the consultation fee is due to be paid at the time of consultation. No flowers or samples are to leave the premises. The samples are not to be photographed.

Mock ups

We can do a mock up of any particular design for you, only after you have booked our services. Mock up’s ideally should be done at a time when the flowers used for your date are in season, if this is not the case, the best possible substitute will be used. Mock ups are done on our premises at the agreed time. The fee for a mock up is between $50-$110.00 per item plus consultation time (see consultations above). Should you require an on-site mock up, i.e. anywhere else away from our studio/premesis, the cost for this is from $300.00. Fees vary according to design chosen. It includes 1 hour on site, from set up to pack down. Any additional time on site required will be charged at $55.00 per 15mins, or part thereof. NO PHOTOS ARE TO BE TAKEN; NO SAMPLES OR FLORAL ARRANGEMENTS ARE TO BE TAKEN. These need to remain with the staff of “Vesna Grasso Floral & Event Design”. Should you require a photo or image of the mock up, please ask, we can send you the image.

Substitution policy

We can not control seasonal changes or availability, we work with nature. However, we will do whatever it takes & put in every effort to provide you with the products which have been agreed upon. If we need to make changes or substitutions we will advise you as soon as possible and advise you of the most effective and most suitable situation, and will ensure it is of good quality and equal value. Please note a lot of floral material is imported from overseas countries and therefore can be unpredictable.

Changes

Minor changes can be made to your order up to 2 weeks prior to the date of the function, and should be emailed to us as soon as possible.

Delivery

We will deliver and set up at all destinations quoted. All delivery times are confirmed the week of the wedding; you will be advised on the times. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. The delivery details including addresses are confirmed 2 weeks prior to the wedding/function date. It is your responsibility to ensure we have the correct delivery addresses. In the event that there is no person available to receive the goods, the goods will be left in a safe place and we will contact you to advise you where the goods have been left, if there is no safe place to leave the goods, they will be returned to our premises and you will need to arrange pick up of the goods. We will decide whether or not it is safe. Should your goods need to be re-delivered, you will be required to pay another delivery fee.

Delivery and set up at the venue

We will deliver, set up and pick up as quoted to the required destination/s. Delivery times will need to be confirmed with the venue the week of the wedding/function. We will require access & appropriate working conditions in order to fulfil our order with you. You will need to inform the venue of what you have employed us to do and also the time we require to set up on the day. All fresh flowers become the property of the client, and as such, become the responsibility of the client at the conclusion of your event. In the event that you require fresh florals to be removed and/or disposed of, we will need to be informed by the client, which will incur additional fees. Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of our ability, however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue, if the venue or delayed supplier, is willing to complete the setup, or we will return the products to our premises and advise you to arrange for the goods to be picked up. Should other last minute decisions be made due to any unpredicted circumstance, we will advise the venue manager & you.

Items lost or damaged

Should your goods be lost or damaged after delivery, we can not accept liability for this.

Hire items

All hired items as outlined in your quotation/order are the responsibility of the hirer from the point of delivery to the time of pickup of the goods. Should any items be lost, damaged or stolen it is the responsibility of the hirer to pay for the replacement retail cost of any of those items. You will be informed within 48hours, if this is the case. We will require your credit card details for this purpose.

Privacy

All your personal details are treated as confidential information and will not be disclosed under any circumstances to other parties, without your written authority.

Payment

May be in the form of a cheque, credit card, cash, Pay-Pal or direct deposit to our nominated account, details of the account are attached to the bottom portion of your quotation or by request. All payments need to be received and processed before any items can be despatched.

Other

You agree and acknowledge that “Vesna Grasso Floral & Event Design” is not responsible or accountable for any personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.

“Vesna Grasso Floral & Event Design” reserves the right to change these Terms and Conditions without notice. Terms and Conditions published on this website will always be the latest version and will override any prior Terms and Conditions provided in any other form.

Copyright

All content included on this website including images, logo, text, graphics etc, is the property of “Vesna Grasso Floral & Event Design” and is protected by Australian and international copyright laws.